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Lucky Maple Landscaping Inc is licensed and insured. Please note that your use of any Lucky Maple services are also governed by our conditions of use and privacy notice, if you sign up with us, you accept these terms, conditions, limitations and requirements. Please read these Terms carefully.
SERVICES: Your scheduled visit date will appear on your monthly invoice. Every scheduled visit will be performed unless notified otherwise. Schedules are set to maximize performance; due to uncontrollable conditions such as weather and traffic we cannot specify an exact time of service and we reserve the right to change the scheduled date.
INVOICING: Services are due upon receipt. You may pay in U.S. Dollars by check, money order, PayPal or debit/credit card. We accept payments online.
Please make all checks or money orders payable to Lucky Maple Landscaping Inc and send to 12206 Genoa Dr, North Port, Fl 34287. The outstanding balance is due in full by the due date. A $25.00 late fee will be charged per month if payment is not received by the due date. We reserve the right to suspend or cancel our services until payment is received. Services will be terminated if full payment is not received within 60 days after the date of invoice. Any checks returned by the issuing institution will be charged a processing fee of $35. We do not offer refunds for services that have already been performed. Each year the price of our services can be subject to an increase, Lucky Maple will advise you if your monthly price increases. If you have a bill discrepancy, you should notify us within 7 business days after the receipt of your invoice. We offer your invoice to be mailed or emailed to you at your convenience. Invoice inquiry, please call 786-817-3467 or send us an email theluckymaple@gmail.com.
CLIENTS RESPONSIBILITIES: Client agrees to pay the charges specified on this contract. Clients are not required to be at home while service is performed but the service area must be accessible and free of obstructions (lawn furniture, toys, trash, bio-hazardous materials, etc.) prior to the scheduled visit. All pets must be secured as to pose no threat to service personnel. If we find obstructions, we will service what we have access to and you will be charged for a full service. Lucky Maple will not be responsible for damaging any unsecured cables, wires, irrigation pipes or heads, lines etc., which are not installed deeper than 3" below ground level.
TERMINATION OF SERVICES: Contract can be cancelled without penalty with 30-day written notice from either party before the end of 12 month anniversary date and 15-day written notice after anniversary date. Please send such notice by regular mail or email. Account must be paid in full prior to the cancellation date.
CANCELLATION OF VISITS: Please note that once you have booked an appointment with us it means that we have reserved time in our schedule exclusively for you. If you cancel your appointment less than 48 hours before it is scheduled to take place, you will be subject to a charge of half of the service rate. To avoid a cancellation fee, please provide cancellation notice at least 48 hours prior to your appointment. You can cancel or reschedule an appointment by emailing us at theluckymaple@gmail.com, texting or calling 786-817-3467.
RAINY DAY: We want to keep your lawn tidy, our employees safe, and our equipment in good condition. To make sure this happens, we reserve the right to adjust service times or delay appointments in the event of rain. We’ll do our best to serve you as soon as possible, and you’ll only be billed for our time once that service has been provided.
NOTICE OF DAMAGE: Clients must notify Lucky Maple by email theluckymaple@gmail.com or by phone at 786-817-3467 within 48 hours of any damages caused by Lucky Maple employees while performing work (via phone call for minor problems and in writing for more serious issues). In most cases, Lucky Maple will address the problem within two to five business days after receiving the client's request. In some cases it may take longer, depending on circumstances beyond Lucky Maple control (such as, but not limited to: weather and insurance).
SATISFACTION: If for any reason, you are not 100% satisfied with your services, please contact 786-817-3467 within 24 hours to resolve the issue. We pride ourselves on exceeding our clients expectations and we want to keep communication open.
Lucky Maple Landscaping Inc
12206 Genoa Drive, North Port, Florida 34287, United States
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